Shipping policy
Shipping Overview
- Shipping available across Canada
- Free shipping on orders over $25 CAD
- Orders processed within 1–3 business days
- Estimated delivery between 3–7 business days
- Tracking included with all orders
Processing Times
Orders are typically prepared and shipped within 1–3 business days.
Processing times may be longer during holidays, high-volume periods, or carrier delays.
Delivery
Delivery times are estimates and may vary depending on your location, weather conditions, or carrier delays.
Once your order ships, you will receive a confirmation email with tracking information.
Free Shipping for Members
OWAW members may receive free shipping on eligible orders and access to exclusive promotional offers.
Returns & Exchanges
We accept returns within 14 days of delivery.
To be eligible:
- Item must be unused
- Original packaging required
- Proof of purchase required
To start a return, contact us at: contact@owaw.ca
Approved refunds are generally processed within 5–10 business days after the returned item is received and inspected.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging.
We’ll make it right.
Shipping Delays
Delivery times are estimates and may vary due to weather conditions, holidays, or carrier delays.