Shipping policy

Shipping Overview

Shipping available across Canada
Free shipping on eligible orders
Estimated delivery between 3–5 business days
Tracking included with all orders
Shipments include carrier coverage of up to $100 CAD per package

Processing Times

Orders are typically prepared and shipped within 1 business day.

Processing times may be longer during holidays, high-volume periods, or carrier delays.

Delivery

Delivery times are estimates and may vary depending on your location, weather conditions, holidays, or carrier delays.

Once your order ships, you will receive a confirmation email with your tracking information.

Packages Marked as Delivered but Not Received

If your tracking information indicates that your package has been delivered but you are unable to locate it, please first check your mailbox, parcel locker, building reception area, household members, and neighbours.

If the package remains missing, please contact the shipping carrier directly using your tracking number to report the issue and initiate a claim.

Our shipments include carrier coverage of up to $100 CAD per package. Any reimbursement is subject to the carrier's investigation, eligibility requirements, coverage limits, and applicable terms.

Packages confirmed as delivered by the carrier are not automatically eligible for a replacement or refund from OWAW. Claims regarding packages that are marked as delivered but cannot be located must first be addressed with the shipping carrier.

OWAW will gladly provide any available documentation required for your claim, including your tracking information and shipping slip.